Vintage-Inspired Heart Charm Necklace Set – Gold-Plated Statement Jewelry

At Pemberry, we believe beautiful jewellery should be both meaningful and affordable. Our pieces are crafted using thoughtfully chosen materials, including luminous freshwater pearls, durable stainless steel, and high-quality gold plating. Many of our items are handmade with care, giving each piece a unique, personal touch. We take pride in sourcing materials that not only look elegant but also stand the test of time—so you can wear your jewellery every day with confidence. Whether you're choosing a gift or treating yourself, Pemberry offers timeless style without the high price tag.

Q: What types of stones do you use in your jewellery?
A: We use genuine healing crystals and semi-precious gemstones such as amethyst, rose quartz, citrine, agate, and turquoise. Each stone is carefully selected for its beauty and energetic properties.

Q: Are your pieces handmade?
A: Yes! Every bracelet, necklace, ring, and earring is handcrafted with love and intention right here in the UK, ensuring high quality and unique designs.

Q: How can I tell if the stones are genuine?
A: We source our stones from trusted suppliers and carefully inspect each one to ensure authenticity. Our jewellery comes with a certificate of authenticity upon request.

Q: Do your stones have healing properties?
A: Many believe that natural stones carry positive energies that can promote balance, calm, and well-being. While we can’t make medical claims, our pieces are designed to inspire mindfulness and positive intention.

Q: How do I care for my natural stone jewellery?
A: To keep your jewellery radiant, avoid exposure to harsh chemicals, water, and prolonged sunlight. Clean gently with a soft cloth and store in a dry place when not worn.

Q: Are your products hypoallergenic?
A: Yes, we use sterling silver and other skin-friendly materials to ensure our jewellery is suitable even for sensitive skin.

Q: Can I customize a piece?
A: Absolutely! We love creating bespoke jewellery. Contact us to discuss your ideas and let us craft a unique piece just for you.

Q: Do you ship internationally?
A: Currently, we ship across the UK with plans to expand internationally soon. Stay tuned for updates!

Q: What is your return policy?
A: We want you to love your jewellery. If you’re not completely satisfied, please contact us within 14 days of receipt for a return or exchange.

To keep your Pemberry pieces looking their best, follow these simple care tips:

• Avoid Water & Chemicals: Remove your jewellery before showering, swimming, or applying lotions, perfumes, or cleaning products.
• Store with Care: Keep your pieces in a dry, cool place—ideally in a soft pouch or separate compartment to avoid scratches or tangling.
• Clean Gently: Wipe with a soft, dry cloth after wearing to remove oils and keep the shine.
• Be Kind to Your Jewellery: Our pieces are made with love and care using high-quality, affordable materials. Treat them gently to enjoy them longer.

While our jewellery is designed for everyday beauty, a little extra care will keep it sparkling for years to come. 💛

Shipping
We aim to get your Pemberry pieces to you as quickly as possible!

• UK Orders: Delivered in 2–5 working days.
• International Orders: Delivery times vary, but typically arrive within 7–14 working days.
• All orders are shipped with tracking so you can follow your parcel every step of the way.

Returns
We hope you love your jewellery—but if something isn’t quite right:

• You can return unworn items within 14 days of delivery for a refund or exchange.
• To start a return, just contact our friendly support team at [your email or contact form].
• Please note: Due to hygiene reasons, we cannot accept returns on earrings unless faulty.

Your satisfaction means everything to us. If you have any questions or concerns, we're always here to help!